Welcome to ML Travels! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our tour package and cab rental services with a driver.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information:
- Name
- Contact details (phone number, email address)
- Pickup and drop-off locations
- Payment information (processed securely via third-party payment providers)
b. Usage Information:
- Booking history
- Ride preferences
- Communication with customer support
c. Device & Location Information:
- IP address
- Device type
- Location data (only when enabled by the user for booking and navigation purposes)
2. How We Use Your Information
We use the collected data to:
- Process and manage bookings
- Provide customer support
- Improve our services and website experience
- Send notifications regarding bookings, offers, and updates
- Prevent fraudulent activities and ensure security
3. Sharing of Information
We do not sell your personal data. However, we may share information with:
- Drivers for fulfilling cab rental services
- Service Providers (such as payment processors and analytics services)
- Legal Authorities if required by law or to protect our legal rights
4. Data Security
We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. Payment details are handled through secure and encrypted third-party gateways.
5. Cookies and Tracking Technologies
We use cookies to enhance user experience, analyze site traffic, and improve service functionality. You can manage cookie settings in your browser.
6. Your Rights & Choices
- Access & Update: You can update or modify your personal details in your account.
- Opt-Out: You may opt out of promotional communications at any time.
- Data Deletion: You can request deletion of your data by contacting us.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be notified on our website.
9. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us.
By using our services, you agree to this Privacy Policy.